Our Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee for Cockfosters
At Cockfosters Flowers, we pride ourselves on delivering only the very freshest flowers to our customers in Cockfosters and the surrounding areas. As a trusted local florist, we guarantee that each bouquet is arranged and delivered to the highest standards, ensuring maximum freshness and beauty upon arrival. Our commitment to quality ensures complete satisfaction for both households and local businesses we serve.
Damaged-on-Arrival Policy
We take great care in packaging and transporting your flowers, but sometimes unexpected issues can occur. If your flowers arrive damaged or in less-than-perfect condition, please notify us on the day of delivery. When possible, please supply a clear photo of the damage and the packaging. This helps us to investigate the cause and act swiftly to resolve the issue for you.
For collections and deliveries within Cockfosters, we are often able to rectify problems rapidly, demonstrating our commitment to local service excellence.
Freshness Window & Your Responsibility
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, as long as they are cared for according to the guidelines provided with your bouquet. Some blooms may naturally last longer, depending on the variety and care. For the best longevity and enjoyment, please refer to our enclosed care instructions.
If you encounter an issue with flower freshness within this five-day window, please reach out to us with details and photos as soon as the concern arises.
Refund and Replacement Options
Customer satisfaction is very important to us. If your order qualifies under our freshness or damaged-on-arrival policies, we offer several resolutions:
- Replacement Bouquet: We will create and deliver a fresh replacement bouquet at no extra cost.
- Full or Partial Refund: Depending on the issue and your preference, you may choose a full or partial refund on your order.
- Store Credit: Alternatively, you may select store credit to be used towards a future order if this is more convenient for you.
Our team will discuss the most suitable option based on your individual circumstances.
How to Make a Complaint
If you have any concerns about your order or about our service, our local Cockfosters team is here to help. To raise a complaint, please contact us with:
- Your order reference or delivery address
- A description of the issue
- Photos of the flowers (if applicable)
Our Commitment to the Cockfosters Community
With deep roots in Cockfosters, we are more than just a florist – we are dedicated to serving our local households, offices, schools, and community spaces. Our fresh flowers guarantee, friendly service, and transparent policies keep you at the heart of everything we do. Thank you for choosing Cockfosters Flowers as your trusted local florist.
